Wednesday, January 18, 2012

Siri’s Reliability

Steve Wozniak:

I have a lower success rate with Siri than I do with the voice built into the Android, and that bothers me. I’ll be saying, over and over again in my car, ‘Call the Lark Creek Steak House,’ and I can’t get it done. Then I pick up my Android, say the same thing, and it’s done.

Most of the time I want to use Siri to jot down a note when I’m in the car. When it works, it’s reasonably accurate. But I would guess that 80% of the time it doesn’t even attempt to process my command: there’s a problem with Apple’s servers or I have a (strong) EDGE connection but no 3G. In both cases, it seems like it should be able to figure this out before I waste time (and feel like a fool) dictating sentences that it’s just going to throw away. Or, better yet, it should store the audio and let me replay it later when Siri is working again.

Update (2012-01-27): Marco Arment:

Siri’s service reliability seems to be getting worse over time — not just misinterpreting what was said, but responding with an error indicating that the service can’t handle commands right now. Anecdotally, I’ve had about a 50% failure rate recently.

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