Wednesday, October 8, 2025

Customer Support Scams

Daniel Jalkut:

I’m seeing more of a scam directed at customer support addresses, where the scammer pretends to be a customer who is having trouble with the app, and asks you to look at a screenshot of the problem, which is a link to a page that coaxes you into running a nefarious program on your computer.

John Brayton:

I just got this one yesterday. It initially asked about a cookie consent dialog on my website. (Of course my websites do not have cookie consent dialogs.)

Other Mac developers have reported this, too. I haven’t gotten this one yet, but I’ve seen some targeted messages that seem to be AI-generated.

Previously:

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I'm not a Mac developer but I've had this exact scam to my personal (and only) email address. I do make websites, so it was plausible, apart from my sites not having any cookie banners. I also had one yesterday from someone claiming to have problems with my online store: "Each time I try to complete the last stage, I keep getting a technical error and cannot finish my transaction". I don't have an online store.

They were both more plausible - seemed more human - than most spam I get, and both got through my filters into my Inbox.


@Phil Yes, I get ones about my online store all the time.


Why do I find these hilarious? "Run this script to validate you are not a bot" is ingenious! 🤣

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