Friday, December 15, 2023

Apple Expands Self Service Repair


Apple is expanding Self Service Repair, and launching a new diagnostic tool that gives users more transparency and autonomy to troubleshoot issues. Self Service Repair is now available for the iPhone 15 lineup and Mac models powered by the M2 lineup, including the 14- and 16-inch MacBook Pro, the 15-inch MacBook Air, Mac mini, Mac Pro, and Mac Studio. Self Service Repair is also now available for Apple users in 24 additional European countries[…]

Adam Engst:

However, I’m intrigued by what the Apple Diagnostics for Self Service Repair brings to the table for helping users identify hardware problems, even if they still plan to have Apple perform the repair. Although it’s available only in the United States for now, Apple says this remote tool “will give customers the same ability as Apple Authorized Service Providers and Independent Repair Providers to test devices for optimal part functionality and performance, as well as identify which parts may need repair.”


To get started, you put the device to be tested into diagnostic mode (which loads over the Internet) and enter that device’s serial number (clearly displayed in diagnostic mode) into a secondary device.


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