Wednesday, October 19, 2022

Awair Removing Features and Support for Older Devices

I recently received this e-mail from Awair:

Awair is experiencing healthy growth that puts an additional workload and cost on our platform. In order to scale our core functionality cost-effectively, we are prioritizing our resources into rewriting and scaling our core services that are supporting the functionality. Regrettably, we are currently unable to put our resources into fixing the following features of the Awair Home App, so we will be temporarily removing them until a new version of the app is available for release:

  • Logging into app using Google Sign-In
  • Push notifications system
  • Integrations with IFTTT, Google Home, Ecobee, Sensi, and SmartThings
  • Amazon Alexa in-app controls (can still be controlled through Alexa device itself)

Losing notifications is a major regression. It’s not clear why they can’t keep the existing feature set working, especially for devices like mine that are still being sold. They’re even still advertising the features that won’t be available if you purchase now.

David Smith got a different e-mail, also reported on Hacker News, saying that his device would no longer be able to connect to their cloud services because they are “no longer able to update firmware.” Why not?


2 Comments RSS · Twitter

I spoke to Awair Support about notifications being broken on iOS and they told me:

"we are unable to push a new build of the Awair Home App at this time. For some insight, Apple requires apps to support the deletion of user accounts within the app itself, so we’ll have to implement this first before rolling out any new versions of the app. As new versions of our apps are released, we’ll send notification to all our users."

@Ben Thanks for that info. Surely this is the type of thing that should fall under the bug fix rule.

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