Monday, November 2, 2020

AirPods Pro Rattlegate Service Program

Juli Clover (also: Slashdot):

Apple today announced the launch of a new service program for AirPods Pro sound issues, which is designed to address AirPods Pro units experiencing static or crackling sounds or problems with Active Noise Cancellation.


Affected AirPods were manufactured before October 2020, and those who have AirPods experiencing issues can take them to Apple or an Apple Authorized Service Provider for service free of charge.

I still haven’t seen this problem with my AirPods Pro.

Peter Steinberger:

Oh look who’s finally acknowledging the widespread AirPods Pro issues. I’m at my 3rd pair.

John Gruber:

I have a bunch of friends who’ve had these issues with their AirPods Pro, and I don’t have that many friends. It’s pretty common.


Update (2023-02-16): My AirPods Pro did end up developing this problem, which made them unusable. I got some bad advice from Apple’s chat support, which delayed things for over a week, and then was initially denied because the repair program had just ended, but eventually Apple agreed to replace them.

3 Comments RSS · Twitter

It happened to my right AirPod Pro. Left one is fine.

Same here. I've had mine since they came out, and only recently did the right one start making weird noises in loud environments. Perfect timing.

I've had both replaced already due to this.

Glad to see the extended warranty, since likely I'll need it again.

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