Monday, August 15, 2016

1Password Cloud Services Incompatible With VPNs

Matt Henderson:

Unfortunately, however, I recently discovered that all of our 1Password applications (iOS and Mac) have stopped syncing their data with 1Password’s servers. And to make matters worse, the apps don’t provide any feedback to the user that synchronization has failed! It was only after removing a Families account from one of the devices, and trying to add it back did I finally see a “No response from server” error.


Right now, because so few users are affected by this, 1Password’s response is just: “Sorry, you can’t use our service if you’re going to use a VPN.”


If you’re going to put your software API in front of CloudFlare, as 1Password has done, then you must also engineer a model and user experience that accounts for false positives.

Dave Teare:

Adding a CAPTCHA like is certainly an option and we may take that route. We need to keep in mind that we’d need to do this on all the client apps as well, so it’s not a trivial change. Hopefully we can get there.

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