Tuesday, March 31, 2009 [Tweets] [Favorites]

Get Satisfaction, Or Else

Jason Fried:

We shouldn’t be forced to scour the internet finding sites that claim they are doing support for us when they’re not. It’s not fair to us and it’s not fair to customers to make something look like an official support site when it’s not. This should be entirely opt-in for a company and it’s not. In fact, it’s worse than that because if you don’t opt-in, they make negative claims about your company’s commitment to customers.

Update: Responses from Get Satisfaction and Fried.

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