Wednesday, September 25, 2002

User Reviews

Steven Frank writes about the dangers of VersionTracker user reviews. I’m not sure what the solution is. It’s true that many comments are uninformed, but if you sort through them there is some useful information. I think a little moderation is all that’s needed to bring the comments up to Amazon quality, and increase the difference between VersionTracker and its competitors. If they won’t do that—it’s a lot of work, as Lee Bennett will tell you—then perhaps it would be better to remove the comments all together. Providing support for users is also a lot of work. Since releasing SpamSieve, I feel like I’m spending more time writing e-mails than coding. So I have a lot of respect for companies like Frank’s that pay attention to their customers.

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