Fake Uber Eats Delivery From Apple Store
The latest cautionary tale was shared this week by a Reddit user in California, who claimed that the iPhone 14 Pro Max and Apple Watch Ultra they ordered through Apple’s online store with same-day delivery was falsely marked as delivered by the Uber Eats driver assigned to deliver the order. The customer contacted Apple’s customer service team, but claimed that Apple ultimately declined to offer a refund for the $2,098 purchase, despite the customer having video evidence of waiting outside for the delivery at the address provided.
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The customer said they were informed by Apple that “our carrier has completed the requested investigation, and no further action will be taken by Apple.”
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The underlying issue appears to be that Apple and its courier partners like Uber have inadequate measures in place to prove that an order was actually delivered, leaving the burden of proof on the customer in incidents where theft may have occurred.
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In an update to their Reddit post today, the customer from California claims that a member of Apple’s leadership team contacted them and agreed to issue a full refund for the cost of the items.
Going to the press…
Previously:
