Thursday, January 13, 2022

iCloud Private Relay Incompatible With T-Mobile Parental Controls

Chance Miller (tweet):

Earlier today, a report indicated that some European carriers were blocking the Private Relay feature introduced by Apple with iOS 15. This feature is designed to give users an additional layer of privacy by ensuring that no one can view the websites that they visit.

Now, in addition to some carriers in Europe, it appears that T-Mobile/Sprint in the United States is also blocking iCloud Private Relay access when connected to cellular data.

Juli Clover:

iOS 15.2 did not introduce a bug that turned iCloud Private Relay off for some users, Apple said in a statement that was provided to MacRumors. The statement was in response to a T-Mobile claim that iOS 15.2 had automatically toggled the iCloud Private Relay feature off for some users.


Apple also said that no carriers, including T-Mobile, have blocked their users from taking advantage of the iCloud Private Relay feature.


T-Mobile also said that customers who have plans and features that use T-Mobile content filtering, such as parental controls, do not have access to iCloud Private Relay in order to allow these services to work as designed. It is not entirely clear why some T-Mobile subscribers were having issues, but customers who are not using content filtering should be able to use iCloud Private Relay as expected.


At least some of the confusion over T-Mobile and iCloud Private Relay may be related to the wording of the setting in the current version of iOS 15.2, which says that iCloud Private Relay is not carrier supported even if the feature is actually toggled off by the user in the cellular settings.

That wording sounds like it’s right up there with App Store support telling customers to ask the developer for a refund.


Update (2022-01-17): Rosyna Keller:

Apple has updated the iCloud Private Relay support document to help clarify some of the problems users experienced.

Specifically, that you can toggle Private relay on or off per-network (cellular data, specific wi-fi networks, et cetera)

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