Tuesday, August 31, 2021

Apple Store vs. Repair Shop

Sarah Perez (August 2020, via Hacker News):

Apple is expanding its program that provides parts, resources and training to independent repair shops to now include support for Mac computers.


To date, however, the program was only focused on iPhone repairs — not Macs. Going forward, these repair shops and others that qualify will be able to access Apple-genuine tools, repair manuals, diagnostics, official parts and other resources they need to perform common out-of-warranty repairs on Macs, too.


The news of the program’s expansion is timely, given that Apple’s stance on consumers’ “right to repair” their own devices is one of the many topics under investigation by the U.S. House Antitrust Subcommittee.

Colin Cornaby:

The big question is if independent shops can maintain a stock of parts on hand. If you have to order from the depot for each repair as they come, not much sense in just not sending to the depot.

Joanna Stern (video):

💸 $999 to fix a MacBook Pro at Apple.

💸 $325 to fix it at an independent shop.

I spent weeks running around with broken 💻s to figure out what the “Right to Repair” is about.

It’s about giving us choice—and saving us ⏱ and 💰.


1 Comment RSS · Twitter

Great video by Joanna Stern, as always. Hopefully it will put an end to the misconception that R2R is about not allowing phones to be thin.

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