Tuesday, July 27, 2021

Inside Apple’s CSAT Solutions Repair Depot

Chance Miller:

While some Apple products are repaired directly in Apple Stores, Apple contracts many of its Mac repairs to third-party providers, including CSAT Solutions based in Houston, Texas. A new report today from Insider today sheds light on what workers describe as a “sweatshop”-like conditions inside the Houston facility, with 13-hour days, broken air conditioning, and unrealistic expectations.


Technicians are said to be tasked with completing every repair in less than an hour, something that employees said is “impossible to sustain.”


Employees who spoke to Insider corroborated that Apple auditors do indeed visit CSAT Solutions, but that employees are instructed to “do certain tasks differently” when auditors are around to avoid any potential trouble.


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