Thursday, March 26, 2020 [Tweets] [Favorites]

Retina MacBook Air Staingate

Joe Rossignol (tweet):

Apple this week acknowledged that MacBook Air models with Retina displays can exhibit anti-reflective coating issues, as indicated in a memo shared with Apple Authorized Service Providers and obtained by MacRumors.

[…]

Apple’s internal service documentation for this issue previously only mentioned MacBook Pro and discontinued 12-inch MacBook models with Retina displays, but the MacBook Air is now mentioned in at least two places. Apple added a Retina display to the MacBook Air in October 2018 and all models of the notebook have featured once since.

This has been going on for even longer than the butterfly keyboards. So far the repair program is only for MacBook Pros.

Marcin Krzyzanowski:

Apple Care just

1. Rejected my claim for broken screen #staingage
2. Rejected my claim for broken keyboard (clean with air instead)
4. Rejected my battery claim

[…]

this is via Reseller (of course). When I was at Apple Store, they were ready to replace the screen, I just couldn’t wait a few days.

this is ridiculous. They advise me to go to the Apple Store instead. The nearest Apple Store is 580km away.

Previously:

Update (2020-03-27): John Gruber:

I don’t understand how this is still an issue. My beloved 2014 13-inch MacBook Pro is afflicted with this, and I never bothered getting it repaired. Whatever causes this, you’d think Apple would’ve identified the problem after a few years.

2 Comments

I had the problem with anti-reflective coating on my MacBook Pro, 13-inch Early 2013. I had the screen replaced under the program at an Apple-authorised repair place in 2017. The problem returned with the new screen. Hopefully they'll have fixed this issue by the time I get a new laptop...

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