Wednesday, January 22, 2020 [Tweets] [Favorites]

Sonos Will Stop Providing Software Updates for Its Oldest Products in May

Chris Welch:

“Without new software updates, access to services and overall functionality of your sound system will eventually be disrupted, particularly as partners evolve their technology,” Sonos warned in a blog post today. The company says customers can choose to either keep using these products after support ends — they should continue functioning in the near-term — or replace them with a modern Sonos product at a discount.

[…]

Sonos is again stressing that these products have been stretched to their absolute limit, noting that many of them — the oldest were introduced in 2006 — predate the iPhone and streaming music services altogether. Sonos has said it’s committed to providing software updates for five years after it last sold a device directly.

Apple tends to be better at stuff like this.

Kirk McElhearn:

It’s worth noting that there is a lot of ire among Sonos users. I follow a Facebook group, and there are a lot of people who bought devices just a year ago that are affected. I also heard from someone on Twitter who had hard-wired a bunch of Sonos stuff in a house, juts five years ago, and it will all be affected.

[…]

I have a bunch of Sonos stuff and I use it only with AirPlay, but the company still doesn’t support music libraries over 60,000 tracks (if you point the Sonos app at a folder containing your music files). Yet in practice, this number is much smaller. When I tried – about five years ago – it only managed to see about 40,000 tracks. This is because a lot of my music library is classical, and has a lot of metadata. The library size is limited by the amount of text that can be stored in a database, and with classical music, you can use fewer tracks because the metadata is often larger. Seriously.

See also: Omar.

Previously:

Update (2020-01-24): Landon Fuller:

My “obsolete” Sonos hardware is only 6 years old. I refuse to pay them more just to stay on a wasteful upgrade treadmill.

Meanwhile, the company that made my 40-year-old smart lighting system is still selling replacement parts and upgrades along-side their modern products.

Sonos (via Hacker News):

First, rest assured that come May, when we end new software updates for our legacy products, they will continue to work as they do today. […] While legacy Sonos products won’t get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible.

[…]

Secondly, we heard you on the issue of legacy products and modern products not being able to coexist in your home. We are working on a way to split your system so that modern products work together and get the latest features, while legacy products work together and remain in their current state.

2 Comments

> the oldest were introduced in 2006

2006 is just 14 years ago, essentially destroying perfectly good 14-year old speakers would be bad enough.

But some of the "legacy products" were manufactured until 2015. It's not unlikely that you can go to a store right now and still find a "legacy product" on their shelves. In some cases, it will be difficult to tell if you're buying a legacy product, because the legacy product and its replacement have the same name.

I used to admire Sonos, but never bought into their ecosystem because their stuff is so expensive. In hindsight, I'm incredibly glad it's overpriced, because that clearly prevented me from making a huge mistake.

Sonos steps back and let the old productline running and will provide Security Updates.

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