Tuesday, November 19, 2019

Airline Apps and Business Chat

Adam Engst:

The moral of the story? If you have, for some reason, resisted getting the free airline apps, I can say that using them is absolutely worthwhile. From what I can tell, both the American and United apps provide similar features, and other airlines may as well. The way Delta’s app allowed me to pick alternative flights when there were options and rebooked me automatically when there was an obvious best choice was both brilliant and tremendously welcome.

I also appreciated the low-stress communication via Business Chat in Messages—between waiting for the agents to appear in Messages and then solve my problems and answer my questions, I spent over 100 minutes chatting. There’s no way of knowing if I could even have achieved the same results on the phone or if it would have taken the same amount of time, but the prospect of devoting that much phone time to such simple conversations is daunting.

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