Withholding AppleCare
I don’t think I’ve ever really told the story on Twitter about the time Steve Jobs sent me a polite but dismissive email and then proceeded to make my life at work rather hellish.
[…]
So these new Macs came out and you couldn’t run OSX 10.3.9 on them, only 10.4.x
But Pro Tools wouldn’t run on 10.4 and digidesign were not looking like they’d have support ready before the start of the school year.
So I started poking at 10.3.x to see if I could fix it.
[…]
I get a phone call from AppleCare
“Hi I have to tell you that if you run those computer labs on OS X 10.3 we’re not going to honor your warranties for any of your Macs. Been told to tell you. Bye”
