Wednesday, August 15, 2018 [Tweets] [Favorites]

Inside the iPhone Repair Ecosystem

Juli Clover (tweet):

There’s a thriving market for unofficial, aftermarket iPhone parts, and in China, there are entire massive factories that are dedicated to producing these components for repair shops unable to get ahold of parts that have been produced by Apple.

The entire Apple device repair ecosystem is fascinating, complex, and oftentimes confusing to consumers given the disconnect between Apple, Apple Authorized Service Providers, third-party factories, and independent repair shops, so we thought we’d delve into the complicated world of Apple repairs.

[…]

Looking at the iPhone repair ecosystem holistically, there’s a disparity between what repair shops want and what Apple is offering. It’s a fascinatingly complex situation where all involved parties feel their way is the better way, and it’s easy to comprehend why.

Previously: Apple Sued an Independent iPhone Repair Shop Owner and Lost, Apple Fighting New “Right to Repair” Legislation.

Update (2018-10-26): Alex Shprintsen:

Apple often overestimates the cost of repairs to its products and threatens third-party shops who are willing to fix them for a fraction of the price, a CBC News investigation has learned.

Customers who enter an Apple Store with a seemingly minor hardware problem, such as a flickering screen, are often faced with a large bill because they are told they need to replace major parts of the device.

[…]

CBC News used a hidden camera to verify reports that Apple customers are often told their malfunctioning computers are not worth fixing, even when minor repairs could remedy the problem.

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