Tuesday, August 16, 2016 [Tweets] [Favorites]

Amazon Locker

Dr. Drang:

I had to return an order, and after going through the usual steps, I was presented with three options for sending the package back. Two of them, UPS pickup and UPS dropoff, were the options I was familiar with. The new one was Amazon Locker. These are the sort of lockers you’d see at a bus terminal—or, more likely, the sort of lockers you’d see in a bus terminal in a black-and-white movie—but they’re owned by Amazon and set up in places to make it easy for customers to pick up and return orders (and for Amazon to avoid paying UPS).

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Truth to tell, the UPS Store is closer to my office than this Amazon Locker, but I always have to talk to a person at the UPS Store (ew) and there’s usually a line. An interaction with a touchscreen and cold sheet metal seems much more Amazon-like.

I was not able to find any lockers in my state.

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