Friday, April 29, 2016

Sorry, You Don’t Understand

App Review:

Your app does not comply with:

11.13: Apps that link to external mechanisms for purchases or subscriptions to be used in the app, such as a “buy” button that goes to a web site to purchase a digital book, will be rejected

Piet Brauer (via Benjamin Mayo):

Apple dismissed my appeal because GitHub page has a sign up link. Am I stupid, because I don’t see it.

Phil Schiller:

Sorry, you don’t understand. Your app was rejected 3X for the same thing, and a call was made on 3/21. They will call you again.

Piet Brauer:

Yes, I then removed the sign up link (according to the calls that were made) and submitted again without the sign up link.

It was then rejected again for the same reason with no detailed explanation and a screenshot that’s not showing anything.

Here’s how he removed the links.

Nick Lockwood:

This kind of masterclass in PR is why Apple execs make the big $

Previously: Phil Schiller Takes Over the App Stores.

Update (2016-04-29): Piet Brauer:

Terms -> Return to GitHub -> Sign up but that’s ridiculous

Update (2016-04-30): Piet Brauer:

Had a phone call with someone I could talk but I am still rejected.

She said she understands and its ridiculous but those are the rules.

See also: We Love This Stuff Too, and Honor What You Do.

2 Comments RSS · Twitter

Vaclav Slavik

Oh yes. I can’t link to Crowdin (to explain to my app’s users what the heck that button does), because they, an unrelated 3rd party, have a pricing tab and some paid plans. Needless to say, this came up during a bugfix update’s review, after several months of the link being there and passing multiple reviews. This is why I only have a tiny link to Mac App Store version, push users towards the direct-download version and will in all likelihood leave MAS with v2.

It's not even clear to me what Schiller is trying to say. Does he mean "I'm sorry, but you don't understand", or "I'm sorry that you don't understand"?

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