Saturday, September 12, 2015 [Tweets] [Favorites]

Your App Is Collection of Tiny Details

Jeff Atwood (quoting Wil Shipley, via Ole Begemann):

These are, to be sure, a bunch of dumb, nitpicky details. Did the old version feed our cats reliably? Yes, it did. But it was also a pain to clean and maintain, a sort of pain that I endured weekly, for reasons that made no sense to me other than arbitrarily poor design choices. But when I bought the new version of the automated feeder, I was shocked to discover that nearly every single problem I had with the previous generation was addressed. I felt as if the Petmate Corporation™ was actually listening to all the feedback from the people who used their product, and actively refined the product to address our complaints and suggestions.

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Getting the details right is the difference between something that delights, and something customers tolerate.

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