Saturday, January 31, 2015

The Unethical Business Practices of eFax

Matt Henderson:

Some companies can’t be satisfied by simply earning their revenue through the provision of a service. For these companies, a part of their business strategy depends on making it as difficult as possible to leave, and even unethically continuing to charge you after you’ve cancelled your account.

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Shady practices like this are part of what motivated us to develop FaxFresh and publish it on the Mac App Store. As entrepreneurs, we need to send a fax a few times a year, but it's not worth signing up for a subscription fax service, especially since most of them make it a gigantic pain to cancel your account. FaxFresh lets you send a one-off fax for a one-off payment.

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