How Broken is Discovery on the App Store?
The following list was generated by a manual App Store (iPhone) search on Nov 15th, 2014 for the term “Twitter”. To make the list easier to parse, I’ve called out all apps that allow a user to directly read AND post to Twitter in bold. Everything else is either a game, a utility, or some other social network enhancement. The official app from Twitter is naturally the first result, but the next actual Twitter client (Hootsuite) doesn’t appear on the list until #20 and the next one after that comes in at #62. Even the mega-popular Tweetbot isn’t returned in the results until position #81 and even then, the older v2 of Tweetbot (for iOS 6) comes first. Where’s Twitterrific? Although it contains the word “Twitter” in the app’s name, Twitterrific isn’t seen in the list until you scroll all the way down to #100.
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Every app in bold on this list should precede every other app (save the official client) in the results. This is especially true of apps that are not optimized for iOS 8, yet some apps built for iOS 6 (not iOS 7, 6!) come first. Why? Why games appear on this list at all is a mystery, they are by far the least relevant and don’t even get me started on #18 “Alarm Clock HD” and #93 “Jedi Lightsaber” (really?). Twitter’s own Vine app doesn’t appear here until #34 and some would argue it should be result #2, and rightfully so. It’s obvious that Apple’s search algorithm needs adjusting so it’s weighted not towards downloads or popularity, but relevance.
Finding apps for a small niche category like Twitter clients is relatively easy. Imagine how hard it must be to find a particular game in the vast wilderness that is the App Store if you don’t know exactly what you’re looking for. Until Apple decides to take definitive steps to improve search results, either via human curation, or by lowering dependencies on popularity, easy discovery in the store will continue to be a major problem. Unfortunately for small developers who need paying customers to survive, time is quickly running out.
Update (2014-12-17): Marco Arment:
You can see similar ranking problems with almost any common search term. I searched earlier today for an iPad Instagram client — the iPad App Store search list for “Instagram” is just as spammy and unhelpful as this. I was only able to find what I was actually looking for by searching Google and asking people on Twitter.
It’s so bad that it‘s almost as if it’s programmed to be deliberately obtuse. If the App Store were a barista, it would bring you a wrench instead of your coffee and then come around to your house a few weeks later to take it back for unclear reasons.
Update (2014-12-18): John Gruber:
It has always been the case that a Google web search for “whatever iPhone app” provides far superior results to searching the App Store for “whatever”. Sometimes the difference is as vast as perfect (Google’s results) and useless (the App Store’s), as we can see searching for “Twitter iPhone client” in Google and “Twitter” on the App Store.
This is how bad App Store search is. 3rd in search for TurboTax [is Turbotax, below Blackjack Domination].
