More In-Store iProduct Repairs
The workload of Apple retail store Genius Bars is scheduled for a huge increase later this year, after the company introduces a revamped AppleCare product that includes a longer list of iPhone, iPad and iPod problems that will repaired in-house. The changes will reportedly save the company $1 billion a year, but could also significantly lower customer satisfaction with time-consuming repairs, instead of being handled in five minutes with a swap-out.
The current swap policy is nice for those of us who don’t live near an Apple Store, but perhaps actual repairs will make addressing common hardware problems more affordable.
It is not only nice if you do not live near an Apple Store. Getting an immediate replacement is part of the premium I pay for my Apple experience. For Macs, a few days repair time is normal so that you need a backup Mac if you depend on your computer. I do not want to get a backup iPhone and iPad as well …