Archive for January 13, 2012

Friday, January 13, 2012

Google Trust

Brent Simmons:

But I still used Google search, because I trusted the search. Now I don’t.

Losing trust of its users may be the worst thing a search engine can do.

Danny Sullivan:

Is there anyone out there who still wants to say that being on Google+ doesn’t matter? Anyone? Because when being on Google+ means that you potentially can have your Google+ page leap to the top in those sidebar results, Google+ matters. It matters more than ever before.

John Gruber:

Some see this as anticompetitive behavior; others see this as good clean competitive hardball. Are they unfairly abusing a monopoly, or fairly using their best strength to their own advantage? That’s up for debate.

But to deny that they’re doing it at all? It defies belief.

Mocality (via Robin Wauters):

Since October, Google’s GKBO appears to have been systematically accessing Mocality’s database and attempting to sell their competing product to our business owners. They have been telling untruths about their relationship with us, and about our business practices, in order to do so. As of January 11th, nearly 30% of our database has apparently been contacted.

Update (2012-01-13): Nelson Mattos, Google VP:

We were mortified to learn that a team of people working on a Google project improperly used Mocality’s data and misrepresented our relationship with Mocality to encourage customers to create new websites.

Update (2012-01-24): Sarah Lacy (via John Gruber):

This isn’t an issue of whether Google–as a for profit company–should have the right to push its own services over others. This isn’t an issue over what Twitter or Facebook would do in Google’s shoes. To me, the interesting issue isn’t even anti-trust. This is an issue of what Google promised users back when it went public, without a gun to its head, without any pressure from any competitors to do the right thing.…This is a Google v. Google issue.

John Gruber:

I think their decision to artificially promote Google Plus pages above more relevant pages on competing social networks is the modern-day equivalent of the ’90s era search engines turning their homepages into “portals”.