Confessions of an Apple Store Employee

Popular Mechanics (via Jasper Hauser):

We aren’t paid on commission, but you fear for your job if you’re not selling enough. We’re supposed to sell AppleCare product support with just about everything, and honestly, those aren’t that hard to sell, since they aren’t a bad deal. But we’re also supposed to push MobileMe, and that’s really hard to sell. Nobody ever sells it.