Crash Reporter Roundup
I recently decided to bite this bullet, and I discovered that while there is some really useful open source code out there to help achieve this goal, the pluses and minuses of each package is not well documented. I hope this roundup of several options helps direct your search for the most appropriate solution in your product.
I’ve been using my own crash reporter, which installs signal handlers for immediate reporting, reads the OS-generated crash report file, presents a dialog to the user, and submits it via HTTP POST to my server, which turns it into an e-mail. One of the challenges is that some people repeatedly report the same crash, which has an easy fix, but I can’t help them because they don’t fill in their e-mail address (and the crash reporter wasn’t able to auto fill in one from Address Book). Newer versions of my applications warn if the address is left blank, which seems to help.
