Archive for March 19, 2007

Monday, March 19, 2007

The Limits of Apple’s Warranty

Rob Griffiths

Somewhat shocked at the assertion we couldn’t go any further unless I pulled out my Visa card, I asked the rep “so let me get this straight. I have a machine which is under warranty. But in order to prove to you that it’s broken, I have to pay you money first so you can try to fix it over the phone?” He replied that I was correct. I then asked what my “free” repair options were for my broken machine, and there was basically only one: take it to an authorized service center, where they can do the diagnosis and then send it in if it’s really hardware.