A Stroke of Luck
Daniel Jalkut has a great debugging story:
This seems impossible to me. Creating a new document and typing into it is fundamental to my product. Surely if it was broken I would know from my own daily testing of the application. I try diligently to reproduce it, but of course, I can’t. Create a new document. Start typing. Everything works, everybody’s happy. Except the person who reported the bug.
