New Support Arrangements

Fraser Speirs:

I realised I was at the point where I was using FogBugz as little more than the world’s worst email client. From now on, I’ll keep tickets and customer support better separated, so that a better job can be done on each.

FogBugz

Interview with Donald Knuth

InformIT interviews Donald Knuth:

From a scheduling standpoint, all I know at present is that I must someday digest a huge amount of material that I’ve been collecting and filing for 45 years. I gain important time by working in batch mode: I don’t read a paper in depth until I can deal with dozens of others on the same topic during the same week. When I finally am ready to read what has been collected about a topic, I might find out that I can zoom ahead because most of it is eminently forgettable for my purposes. On the other hand, I might discover that it’s fundamental and deserves weeks of study; then I’d have to edit my website and push that number 2015 closer to infinity.