Always Call Twice
Maybe this is standard knowledge, but I think I’ve finally confirmed my Grand Unified Theory of Calling Tech Support. It’s simple: always call twice. My PowerBook’s AC adapter has finally bit the big one (as you might expect from looking at the reviews on Apple’s product page), and I’ve got AppleCare, so I gave the fine folks a call to see what they could do for me. The first rep I talked to was, I swear, Orlando Jones’s character in Office Space before he revealed he was an out-of-work programmer. The dialog went something like this…
