The below is an off-site archive of all tweets posted by @mjtsai ever

October 30th, 2010

@drewmccormack I've noticed huge differences in the amount of support that people need based on how they found out about my products.

via Tweetie for Mac in reply to drewmccormack

@drewmccormack Increasing the customer base is good. Increasing the average support per customer (+ dropping price) could be a problem.

via Tweetie for Mac in reply to drewmccormack

@drewmccormack Most of my support is not app installation or serials. My guess is that the average MAS customer will need *more* help.

via Tweetie for Mac in reply to drewmccormack