{"id":47035,"date":"2025-03-12T14:45:57","date_gmt":"2025-03-12T18:45:57","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=47035"},"modified":"2025-03-12T14:45:57","modified_gmt":"2025-03-12T18:45:57","slug":"ai-summaries-of-app-store-reviews","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2025\/03\/12\/ai-summaries-of-app-store-reviews\/","title":{"rendered":"AI Summaries of App Store Reviews"},"content":{"rendered":"

Filipe Espósito<\/a> (October 2024, MacRumors<\/a>):<\/p>\n

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As seen by 9to5Mac in an unlisted App Store article, Apple has developed a new system that will use all user reviews on the App Store to create a summary highlighting “the most common customer feedback” about each app. According to the article, the summaries will be updated every time new reviews are added.<\/p>\n

[…]<\/p>\n

The idea is to make it easier for users to identify when an app doesn’t deliver what it promises in the App Store. Since these summaries will be auto-generated, Apple says developers will be able to report when they consider a summary to be “inaccurate.”<\/p>\n<\/blockquote>\n\n

Adam Overholtzer<\/a>:<\/p>\n

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The best thing Apple could do with AI is detect when a customer is writing a support request into the App Store review box and prompt them to send it to the developer instead.<\/p>\n<\/blockquote>\n\n

Apple<\/a>:<\/p>\n

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Starting in iOS 18.4 and iPadOS 18.4, people can see a new review summary on your App Store product page to more easily learn about apps and games at a glance. Generated using large language models (LLMs), each summary compiles highlights and key information from individual user reviews into a short paragraph. Summaries are refreshed at least once a week for apps and games with enough reviews to provide a summary. People can tap and hold the summary to report a problem, and developers can also use App Store Connect<\/a>.<\/p>\n

As part of a phased rollout, review summaries are currently available in English for a limited number of apps and games on the App Store in the United States. This feature will expand to all apps with a sufficient number of reviews in additional storefronts and languages over the course of the year.<\/p>\n<\/blockquote>\n\n

Via Sarah Perez<\/a> (MacRumors<\/a>):<\/p>\n

Apple is not the only tech giant to look to AI for analyzing reviews. Amazon introduced AI summaries for product reviews<\/a> on its platform back in 2023. Google’s Gemini AI can also be used for product review summaries, as one developer tutorial explains<\/a>. The company also added AI-powered review summaries<\/a> in Google Maps last year.<\/p><\/blockquote>\n\n

Previously:<\/p>\n