{"id":45741,"date":"2024-11-11T14:12:48","date_gmt":"2024-11-11T19:12:48","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=45741"},"modified":"2024-11-11T16:43:49","modified_gmt":"2024-11-11T21:43:49","slug":"no-refund-for-undelivered-macbooks","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2024\/11\/11\/no-refund-for-undelivered-macbooks\/","title":{"rendered":"No Refund for Undelivered MacBooks"},"content":{"rendered":"

Six0Four<\/a> (via Hacker News<\/a>):<\/p>\n

Ordered 2 Macbooks for $2500 from Apple (Canada). Paid for their same day delivery service which they use Uber for and it says delivered but it wasn’t. Driver stole them or he delivered to the wrong person that stole them. If he actually delivered to the wrong address, I live in a high rise that does have cameras but only in the lobby which means once the Uber driver got on the elevator who’s to say he didn’t get the wrong unit and it’s his word against mine.<\/p>

I contacted Apple and they said they would reach out to Uber and get back to me. 12 hours later I got an email from Apple saying:<\/p>

“We have completed our review with the carrier regarding your shipment and have determined that we are unable to provide a replacement or process a refund.”<\/p>

I couldn’t believe my eyes. Picked up the phone and called them and what they didnt tell me in the email was that I should file a police report (which ive done). They said do the police report and the police will reach out to Apple. Problem is I talked to the police and they said they dont reach out to anyone, Apple reaches out to them once I give Apple the police report number. Apple also said they came to that decision because Uber says the item shows as delivered.<\/p>

[…]<\/p>

Spoke with Apple Retail Executive Relations. They’re not changing their decision. I get nothing back. Case closed.<\/p><\/blockquote>\n\n

I’ve never used the courier service, but I assume that Apple probably makes you opt out of requiring a signature on delivery, thereby waiving some of your rights. I make it a point not to opt out when ordering a Mac via normal shipping, but in practice I don’t know how much that helps. Sometimes the driver “helpfully” leaves the package without getting a signature. And when I do sign, these days it’s with one of those horrible styluses so it doesn’t really look like my actual signature, anyway.<\/p>\n\n

netsharc<\/a>:<\/p>\n

Trillion dollar company uses exploitative company’s (Uber) labor, leaves customer with the bill when poorly vetted and paid labor steals the goods. Customer is afraid to issue chargeback because they might get kicked out of the digital feudal state…<\/p><\/blockquote>\n\n

miki123211<\/a>:<\/p>\n

It’s wild to me that the credit card companies (and the law in general) actually allow this.\nThe chargeback procedure was created exactly for situations like this, and designed to be maximally friendly to customers at the expense of vendors. One would think that “you cannot exact revenge on customers when a transaction goes wrong” would be credit card rules 101.<\/p><\/blockquote>\n\n

Previously:<\/p>\n