{"id":40272,"date":"2023-08-08T16:55:50","date_gmt":"2023-08-08T20:55:50","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=40272"},"modified":"2025-02-10T09:56:52","modified_gmt":"2025-02-10T14:56:52","slug":"another-user-locked-out-of-apple-account","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2023\/08\/08\/another-user-locked-out-of-apple-account\/","title":{"rendered":"Another User Locked Out of Apple Account"},"content":{"rendered":"

Wasingtheisofwas<\/a> (Hacker News<\/a>):<\/p>\n

So this morning I go to update my apps. Instead of it going ahead with the update or asking for my fingerprint or the like, I get a message saying “your account has been disable in the app store and itunes”.\n<\/p>

[…]<\/p>

I reach out to customer service. They tell me that I have violated the terms and conditions of the app store. I ask them to explain and they say that the account has been flagged for “Fraudulent Patterns”. I have no idea what that means, or what I could possibly have done on my iPhone that would constitute fraud.<\/p>

The customer support rep tells me that I will need to create a new Apple ID. When I ask him what will happen to all of the content that I have paid for over the years, as well as the subscriptions that I am currently paying for, he tells me that there is nothing he can do and that I cannot be refunded.<\/p>

[…]<\/p>

The Apple Support Senior Advisor told me it was permanent.[…]<\/p>

It’s not “under review” It’s not “temporary” and there is no “possibility of regaining my ID”<\/p><\/blockquote>\n

Because it’s about security, Apple won’t say what the infraction supposedly was. The support manager says there’s no procedure to get the account reinstated even though this happens “frequently.”<\/p>\n\n

Francisco Tolmasky<\/a>:<\/p>\n

If I am understanding this thread correctly, Apple might disable your AppleID if your credit card is stolen… even if the fraudulent charge doesn’t even happen on your account. It’s crazy that disabling an AppleID is a remedy for anything<\/em>, let alone things not happening on your account. That means you’d lose all your emails on iCloud, BACKUPS on iCloud, data, your logins to every site you used sign-in-with-Apple, the list goes on. This is absolutely crazy.<\/p><\/blockquote>\n\n

Previously:<\/p>\n