{"id":39811,"date":"2023-06-20T16:14:04","date_gmt":"2023-06-20T20:14:04","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=39811"},"modified":"2023-10-10T15:59:31","modified_gmt":"2023-10-10T19:59:31","slug":"amazon-account-locked-due-to-alleged-remarks-to-driver","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2023\/06\/20\/amazon-account-locked-due-to-alleged-remarks-to-driver\/","title":{"rendered":"Amazon Account Locked Due to Alleged Remarks to Driver"},"content":{"rendered":"

Brandon Jackson<\/a> (Hacker<\/a> News<\/a>, 3<\/a>):<\/p>\n

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A package was delivered to my house on Wednesday, May 24, and everything seemed fine. The following day, however, I found that my Echo Show had signed out, and I was unable to interact with my smart home devices.<\/p>\n

[…]<\/p>\n

When I connected with the executive, they asked if I knew why my account had been locked. When I answered I was unsure, their tone turned somewhat accusatory. I was told that the driver who had delivered my package reported receiving racist remarks from my “Ring doorbell”[…].<\/p>\n

[…]<\/p>\n

If the driver’s claims were accurate, I could easily verify them with video footage. Second, most delivery drivers in my area share the same race as me and my family. It seemed highly unlikely that we would make such remarks. Finally, when I asked what time the alleged incident occurred, I realized it was practically impossible for anyone in my house to have made those comments, as nobody was home around that time (approximately 6:05 PM). […] Instead, the Eufy doorbell had issued an automated response: “Excuse me, can I help you?” The driver, who was walking away and wearing headphones, must have misinterpreted the message.<\/p>\n

[…]<\/p>\n

I fully support Amazon taking measures to ensure the safety of their drivers. However, I question why my entire smart home system had to be rendered unusable during their internal investigation.<\/p>\n<\/blockquote>\n

So their system is that the driver doesn’t have to present any evidence, and you need to record everything just to prove your innocence?<\/p>\n\n

Previously:<\/p>\n