{"id":35089,"date":"2022-02-22T15:23:53","date_gmt":"2022-02-22T20:23:53","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=35089"},"modified":"2024-06-24T15:32:55","modified_gmt":"2024-06-24T19:32:55","slug":"apple-sales-support-and-ups","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2022\/02\/22\/apple-sales-support-and-ups\/","title":{"rendered":"Apple Sales Support and UPS"},"content":{"rendered":"

Dave Winer<\/a>:<\/p>\n

I’ve been feeling pretty good lately, but when I have an interaction with Apple, I think seriously I should just write off the $1300 I paid for the iPhone 13 Pro and get a high-end Android phone. I probably won’t because I’m locked in to so many Apple services.<\/p>

Anyway, 17 days after buying the phone from Apple, $1300 plus tax, it is still not here. UPS says<\/a> it will be delivered tomorrow, but they’ve said that every day in the last week.<\/p>

[…]<\/p>

The person recited some boilerplate saying that Apple will issue the refund when they receive the phone. I stopped her and repeated I don’t have the phone<\/i> so I can’t return it.<\/p><\/blockquote>\n\n

Dave Winer<\/a>:<\/p>\n

I’ve spent hours on the phone with Apple people, tried using the support address on Twitter, and have gotten conflicting advice from Apple people, and they’ve lost the case a couple of times.<\/p><\/blockquote>\n\n

Dave Winer<\/a>:<\/p>\n

After trying to get help from Apple Support on Twitter, I wrote an email to Tim Cook<\/a>, the CEO of Apple. Within an hour of sending the email, I got a phone call from someone in “Apple Retail Executive Relations” who was empowered to blow through the problem. A third iPhone was sent, this time via Fedex, which is, in my experience, much more reliable in this area than UPS.<\/p>

[…]<\/p>

There’s not much more to say that isn’t spelled out in the email to Tim Cook<\/a>, so I’ll just leave it there, except to say at all levels Apple people knew what the right thing to do was, but their system wouldn’t let them do it. That is, until we got to someone who was at most a couple of hops from the CEO, who was<\/i> empowered to solve the problem.<\/p><\/blockquote>\n\n

John Gordon<\/a>:<\/p>\n

\n

Based on my experience with Apple’s one day express shipping I recommend going to Apple Store for iPhone purchase or service. Lots of things are in bad shape now.<\/p>\n<\/blockquote>\n\n

Previously:<\/p>\n