{"id":35068,"date":"2022-02-18T14:32:57","date_gmt":"2022-02-18T19:32:57","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=35068"},"modified":"2022-02-18T14:32:57","modified_gmt":"2022-02-18T19:32:57","slug":"newegg-refund-scandal","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2022\/02\/18\/newegg-refund-scandal\/","title":{"rendered":"Newegg Refund Scandal"},"content":{"rendered":"

Jez Corden<\/a> (Hacker News<\/a>):<\/p>\n

Popular tech outlet Gamers Nexus recently reported<\/a> an incident with Newegg, which has long been a staple for PC builders. The Gamers Nexus team purchased a motherboard from Newegg, and later decided to return it having realized that it was no longer required. Newegg then claimed that Gamers Nexus had damaged the motherboard, and then declined to offer a refund. After several months wrangling with Newegg, it seems the company had attempted to get the motherboard repaired themselves, while also denying the refund. Considering that Gamers Nexus had never even opened<\/em> or used<\/em> the motherboard, naturally this raised suspicions.<\/p>

After exhausting all customer service options, Gamers Nexus went public on his sizeable YouTube channel<\/a>. As you might expect, this led to an immediate refund from Newegg, and a return of the motherboard in question. And this is where the fun really begins.<\/p>

The damage to the motherboard was not consistent with the type of damage that would occur in transit, featuring bent pins. The motherboard also had an RMA sticker on it, which would appear to indicate that Newegg had attempted (and failed) to repair it with the manufacturer prior to selling it on as “open box.”<\/p><\/blockquote>\n\n

teddyh<\/a>:<\/p>\n

I have a theory[…] NewEgg decides to decline the RMA just because they can, claiming whatever excuse they are forced to make up when anyone asks. (NewEgg went back and forth regarding whether it was thermal paste on the motherboard or damaged pins on the CPU socket.)<\/p>

GN knows they didn’t damage the motherboard, since they didn’t even open the shipping box, so they relate the story to their surprisingly large audience, and the whole story blows up.<\/p>

NewEgg goes “Oops, bad publicity, we’d better refund them.”<\/p>

GN wants the motherboard returned, too.<\/p>

NewEgg goes “Oh crap. We said the motherboard was damaged, so if we actually send the real motherboard back, GN will see that it’s fine and know we lied. But GN said that they never opened the shipping box, so GN has never seen the motherboard. We can just send back any old motherboard which is actually damaged. Genius!”, and NewEgg picks a motherboard which is marked as damaged in their inventory system, and ships it to GN.<\/p><\/blockquote>\n\n

Jeff Johnson<\/a>:<\/p>\n

\n

I discovered a decade ago that Newegg doesn’t pay return shipping changes for defective items.<\/p>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"

Jez Corden (Hacker News): Popular tech outlet Gamers Nexus recently reported an incident with Newegg, which has long been a staple for PC builders. The Gamers Nexus team purchased a motherboard from Newegg, and later decided to return it having realized that it was no longer required. Newegg then claimed that Gamers Nexus had damaged […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"apple_news_api_created_at":"2022-02-18T19:33:00Z","apple_news_api_id":"bda67546-59da-4692-b6fa-3b52fe5c93ca","apple_news_api_modified_at":"2022-02-18T19:33:00Z","apple_news_api_revision":"AAAAAAAAAAD\/\/\/\/\/\/\/\/\/\/w==","apple_news_api_share_url":"https:\/\/apple.news\/AvaZ1RlnaRpK2-jtS_lyTyg","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_is_hidden":false,"apple_news_is_paid":false,"apple_news_is_preview":false,"apple_news_is_sponsored":false,"apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":"\"\"","apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":""},"categories":[2],"tags":[304,509,96],"class_list":["post-35068","post","type-post","status-publish","format-standard","hentry","category-technology","tag-newegg","tag-shopping","tag-web"],"apple_news_notices":[],"_links":{"self":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/35068","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/comments?post=35068"}],"version-history":[{"count":1,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/35068\/revisions"}],"predecessor-version":[{"id":35069,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/35068\/revisions\/35069"}],"wp:attachment":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/media?parent=35068"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/categories?post=35068"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/tags?post=35068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}