{"id":33240,"date":"2021-07-27T15:43:02","date_gmt":"2021-07-27T19:43:02","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=33240"},"modified":"2021-07-27T15:43:02","modified_gmt":"2021-07-27T19:43:02","slug":"inside-apples-csat-solutions-repair-depot","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2021\/07\/27\/inside-apples-csat-solutions-repair-depot\/","title":{"rendered":"Inside Apple&rsquo;s CSAT Solutions Repair Depot"},"content":{"rendered":"<p><a href=\"https:\/\/9to5mac.com\/2021\/07\/27\/report-sweatshop-apple-mac-repairs-contractor\/\">Chance Miller<\/a>:<\/p>\n<blockquote cite=\"https:\/\/9to5mac.com\/2021\/07\/27\/report-sweatshop-apple-mac-repairs-contractor\/\">\n<p>While some Apple products are repaired directly in Apple Stores, Apple contracts many of its Mac repairs to third-party providers, including CSAT Solutions based in Houston, Texas. A new report today from <a href=\"https:\/\/www.businessinsider.com\/apple-repair-workers-sweatshop-csat-solutions-2021-7\"><em>Insider<\/em> today sheds<\/a> light on what workers describe as a &ldquo;sweatshop&rdquo;-like conditions inside the Houston facility, with 13-hour days, broken air conditioning, and unrealistic expectations.<\/p>\n<p>[&#8230;]<\/p>\n<p>Technicians are said to be tasked with completing every repair in less than an hour, something that employees said is &ldquo;impossible to sustain.&rdquo;<\/p>\n<p>[&#8230;]<\/p>\n<p>Employees who spoke to <em>Insider<\/em> corroborated that Apple auditors do indeed visit CSAT Solutions, but that employees are instructed to &ldquo;do certain tasks differently&rdquo; when auditors are around to avoid any potential trouble.<\/p>\n<\/blockquote>\n\n<p>Previously:<\/p>\n<ul>\n<li><a href=\"https:\/\/mjtsai.com\/blog\/2021\/06\/11\/settlement-for-applecare-privacy-invasion\/\">Settlement for AppleCare Privacy Invasion<\/a><\/li>\n<li><a href=\"https:\/\/mjtsai.com\/blog\/2021\/03\/30\/more-apple-repair-providers-and-lobbying\/\">More Apple Repair Providers and Lobbying<\/a><\/li>\n<li><a href=\"https:\/\/mjtsai.com\/blog\/2019\/11\/20\/where-to-get-apple-products-repaired\/\">Where to Get Apple Products Repaired<\/a><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Chance Miller: While some Apple products are repaired directly in Apple Stores, Apple contracts many of its Mac repairs to third-party providers, including CSAT Solutions based in Houston, Texas. A new report today from Insider today sheds light on what workers describe as a &ldquo;sweatshop&rdquo;-like conditions inside the Houston facility, with 13-hour days, broken air [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"apple_news_api_created_at":"2021-07-27T19:43:05Z","apple_news_api_id":"1d4142df-3994-48c8-be2e-4e8392641d52","apple_news_api_modified_at":"2021-07-27T19:43:06Z","apple_news_api_revision":"AAAAAAAAAAD\/\/\/\/\/\/\/\/\/\/w==","apple_news_api_share_url":"https:\/\/apple.news\/AHUFC3zmUSMi-Lk6DkmQdUg","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_is_hidden":false,"apple_news_is_paid":false,"apple_news_is_preview":false,"apple_news_is_sponsored":false,"apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":"\"\"","apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":""},"categories":[2],"tags":[416,452,30],"class_list":["post-33240","post","type-post","status-publish","format-standard","hentry","category-technology","tag-applecare","tag-hardware","tag-mac"],"apple_news_notices":[],"_links":{"self":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/33240","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/comments?post=33240"}],"version-history":[{"count":1,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/33240\/revisions"}],"predecessor-version":[{"id":33241,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/33240\/revisions\/33241"}],"wp:attachment":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/media?parent=33240"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/categories?post=33240"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/tags?post=33240"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}