{"id":30194,"date":"2020-09-22T15:56:00","date_gmt":"2020-09-22T19:56:00","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=30194"},"modified":"2020-09-24T08:30:18","modified_gmt":"2020-09-24T12:30:18","slug":"repairing-by-replacing","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2020\/09\/22\/repairing-by-replacing\/","title":{"rendered":"Repairing by Replacing"},"content":{"rendered":"

Luke Tully<\/a> (via Hacker News<\/a>):<\/p>\n

To be clear, the vast majority of my experiences with Apple Support have been pretty good. Sometimes it takes a little bit of work, but I’ve generally ended up better off than before with few exceptions. This was the single most dissapointing interaction I’ve had with any tech support rep as far as I can recall. The numbers Joe suggested in this conversation are either entirely fabricated, or belong to the cost of replacing the entire machine if its experienced catastrophic damage. But, after clarifying numerous times about what the numbers actually represent and comparing to previous repair bills for the same issue, my belief is that the rep used a false and obscured repair order to persuade me to replace my girlfriend’s minimally damaged screen with a new computer.<\/p><\/blockquote>\n\n

For decades, my experience with Apple hardware was that it was very reliable. Sometimes an issue would crop up in the first year or so and get fixed under warranty. After that, it would essentially keep working “forever.”<\/p>\n\n

Lately, I’ve had bad luck, with issues appearing after AppleCare has expired. My iPad mini and iPhone SE both swelled so that the display separated from the case. Apple’s support advised that this was probably due to the battery, so the devices were not safe to use. But the costs to repair, even though I consider this a defect rather than user error, were almost as much as buying a new device.<\/p>\n\n

The display of my Mac, which has never left my desk, is also detaching from the case. I doubt there is a safety issue, though, so I just keep using it.<\/p>\n\n

Previously:<\/p>\n