{"id":27653,"date":"2019-12-20T14:11:14","date_gmt":"2019-12-20T19:11:14","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=27653"},"modified":"2019-12-22T20:14:29","modified_gmt":"2019-12-23T01:14:29","slug":"apple-stops-staingate-repairs-after-4-years","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2019\/12\/20\/apple-stops-staingate-repairs-after-4-years\/","title":{"rendered":"Apple Stops Staingate Repairs After 4 Years"},"content":{"rendered":"

Joe Rossignol<\/a>:<\/p>\n

Apple continues to authorize free display repairs for eligible MacBook and MacBook Pro models with anti-reflective coating issues for up to four years after the affected notebook’s original purchase date, the company said in an internal memo distributed to Apple Authorized Service Providers this week.<\/p>

[…]<\/p>

Over the years, the issues have led to an online petition with nearly 5,000 signatures<\/a>, a Facebook group with over 17,000 members<\/a>, and complaints across the Apple Support Communities, Reddit, and our own MacRumors forums. A so-called “Staingate” website<\/a> was set up to share photos of affected MacBooks.<\/p><\/blockquote>\n

Macs should last much longer than 4 years. If larger numbers of them fail due to a design or manufacturing problem, Apple should recall them and replace them with a fixed version. Instead, they tried to keep the problem a secret and ran out the clock.<\/p>\n

For the 2016 MacBook Pro keyboards, there is a public repair program, but it only lasts for 4 years. Yet they just replace one defective keyboard with another, so the problem is bound to recur after you’re no longer eligible. And, even within the 4-year window, some customers have been denied more than 2 repairs.<\/p>\n\n

Previously:<\/p>\n