{"id":26270,"date":"2019-08-13T14:59:42","date_gmt":"2019-08-13T18:59:42","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=26270"},"modified":"2019-08-15T15:29:14","modified_gmt":"2019-08-15T19:29:14","slug":"locked-out-of-an-apple-account","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2019\/08\/13\/locked-out-of-an-apple-account\/","title":{"rendered":"Locked Out of an Apple Account"},"content":{"rendered":"<p><a href=\"https:\/\/qz.com\/1683460\/what-happens-to-your-itunes-account-when-apple-says-youve-committed-fraud\/\">Luke Kurtis<\/a> (via <a href=\"https:\/\/www.macobserver.com\/link\/apple-locks-you-out\/\">Andrew Orr<\/a>):<\/p>\n<blockquote cite=\"https:\/\/qz.com\/1683460\/what-happens-to-your-itunes-account-when-apple-says-youve-committed-fraud\/\">\n<p>About a week after I redeemed the gift card, I noticed my iTunes account wasn&rsquo;t working. When I tried to log in, it said my account was locked. I searched online for help, but I couldn&rsquo;t find a solution. I called up Apple support. [&#8230;] The senior agent informed me my account had been locked because I&rsquo;d used a fraudulent gift card. [&#8230;] Apparently all she had to do was to escalate this to Apple&rsquo;s internal security team who, because she had vetted my account, would re-enable everything within 24 hours.<\/p>\n<p>[&#8230;]<\/p>\n<p>Except that after 24 hours, there had been no word. Even after a few days, the agent was nowhere to be found, even after I emailed her directly. I ended up calling back into the main support line to start with a new agent [&#8230;] &ldquo;There is nothing else you can do, there is no escalation path.&rdquo;<\/p>\n<p>[&#8230;]<\/p>\n<p>But when Apple locked my account, all of my devices became virtually unusable. At first, it seemed like a mild inconvenience, but I soon found out how many apps on my iOS and Mac devices couldn&rsquo;t be updated, not to mention how I couldn&rsquo;t download anything new. When I had to take a trip for a family emergency, the JetBlue app wouldn&rsquo;t let me access my boarding pass, saying I had to update the app to use it.<\/p>\n<p>[&#8230;]<\/p>\n<p>All in all, I was locked out of my account for roughly two months. Had I not taken advantage of my internal Apple contacts, I may not have gotten my account back.<\/p>\n<\/blockquote>\n\n<p id=\"locked-out-of-an-apple-account-update-2019-08-15\">Update (2019-08-15): <a href=\"https:\/\/twitter.com\/isaiah\/status\/1161615792049401862\">Isaiah Carew<\/a>:<\/p>\n<blockquote cite=\"https:\/\/twitter.com\/isaiah\/status\/1161615792049401862\">\n<p>pretty much what happened to me about three years ago. \nbut the account was disabled for ~6mnths. long enough that i totally gave up. i wrote off thousands of dollars in apps, movies, music, trashed 2 apple TVs, and stopped &ldquo;buying&rdquo; any kind of digital content on any platform.<\/p>\n<\/blockquote>","protected":false},"excerpt":{"rendered":"<p>Luke Kurtis (via Andrew Orr): About a week after I redeemed the gift card, I noticed my iTunes account wasn&rsquo;t working. When I tried to log in, it said my account was locked. I searched online for help, but I couldn&rsquo;t find a solution. I called up Apple support. [&#8230;] The senior agent informed me [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"apple_news_api_created_at":"2019-08-13T18:59:45Z","apple_news_api_id":"d90dfd4e-21a6-48ba-af5d-c88274031907","apple_news_api_modified_at":"2019-08-15T19:29:18Z","apple_news_api_revision":"AAAAAAAAAAAAAAAAAAAAAQ==","apple_news_api_share_url":"https:\/\/apple.news\/A2Q39TiGmSLqvXciCdAMZBw","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_is_hidden":false,"apple_news_is_paid":false,"apple_news_is_preview":false,"apple_news_is_sponsored":false,"apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":"\"\"","apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":""},"categories":[2],"tags":[91,707,1016,16,31,1610,224,189,30,39,1609,157],"class_list":["post-26270","post","type-post","status-publish","format-standard","hentry","category-technology","tag-appstore","tag-apple-id","tag-datacide","tag-icloud","tag-ios","tag-ios-12","tag-itunes","tag-itunesstore","tag-mac","tag-macappstore","tag-macos-10-14","tag-music"],"apple_news_notices":[],"_links":{"self":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/26270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/comments?post=26270"}],"version-history":[{"count":2,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/26270\/revisions"}],"predecessor-version":[{"id":26276,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/26270\/revisions\/26276"}],"wp:attachment":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/media?parent=26270"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/categories?post=26270"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/tags?post=26270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}