{"id":25166,"date":"2019-05-02T20:40:34","date_gmt":"2019-05-03T00:40:34","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=25166"},"modified":"2019-06-20T13:46:29","modified_gmt":"2019-06-20T17:46:29","slug":"applecare-support-is-broken","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2019\/05\/02\/applecare-support-is-broken\/","title":{"rendered":"AppleCare Support Is Broken"},"content":{"rendered":"

Kirk McElhearn<\/a>:<\/p>\n

\n

Several times in the past couple of years, I’ve had cases where senior advisors give me hope, have me send data to them, then nothing happens. They just drop the cases. There is no further communication, no information, nothing. They just forget me. On their end, they probably close the cases so they can juke the stats. And I don’t get that common request for feedback regarding my case, so they don’t get negative feedback.<\/p>\n

In one case, I was having battery issues on a MacBook, which dragged on and on, as it was hard to figure out exactly what was happening. I eventually traded that MacBook in to buy a new MacBook Pro, because it wasn’t worth my hassling with Apple’s support any more.<\/p>\n

[…]<\/p>\n

And that’s the general result of my contacts with AppleCare. They “consult with engineering,” promise to call back, and never do.<\/p>\n<\/blockquote>\n\n

I will second that I never seem to get the request for feedback when my issue wasn’t resolved.<\/p>\n\n

Previously:<\/p>\n