{"id":24889,"date":"2019-04-05T14:41:02","date_gmt":"2019-04-05T18:41:02","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=24889"},"modified":"2019-08-08T16:45:45","modified_gmt":"2019-08-08T20:45:45","slug":"apple-discouraging-photo-recovery-from-damaged-devices","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2019\/04\/05\/apple-discouraging-photo-recovery-from-damaged-devices\/","title":{"rendered":"Apple Discouraging Photo Recovery From Damaged Devices"},"content":{"rendered":"

Mike Wuerthele and Malcolm Owen<\/a>:<\/p>\n

After querying third-party repair outfits nearby, the Billards were referred to a company near Rochester, New York called iPadRehab<\/a>. The firm, operated by Jessa Jones who formed the company following a similar water-based mishap of her own and taught herself how to repair iPhones, was able to get the iPhone up and running enough to recover the data for the couple.<\/p>

The report then moves towards how Apple’s advice the pictures were unrecoverable is a common statement from the company. Jones claims “The most common answer - and I hear this from customers all the time - is ‘there is no way to get your pictures from your iPhone if it won’t turn on.’ It’s heartbreaking, because it’s absolutely not true.”<\/p>

[…]<\/p>

While her company is doing well from Apple’s unwillingness to service water-damaged iPhones, the report highlights issues Jones has when posting to the Apple Support Communities, a section of Apple’s website where users can offer advice to others for issues with problematic devices. When Jones writes posts to the forum advising that water-damaged devices could undergo a repair via non-Apple authorized means, her posts are removed as being “inappropriate,” and eventually the account itself is banned.<\/p>\n

[…]<\/p>\n

The CBC put a lot of weight on the Apple support forums as a venue for data. However, Apple in no way participates in the forums, nor issues any form of formal statement regarding data recovery there.<\/p><\/blockquote>\n\n

See also: Louis Rossmann<\/a>.<\/p>\n\n

Via Josh Centers<\/a>:<\/p>\n

Yes, people were generally okay with Apple being locked down as long as the products were dependable. That’s increasingly not the case. Meanwhile, Apple is going to greater lengths to prevent repair.<\/p><\/blockquote>\n\n

Previously:<\/p>\n