{"id":24043,"date":"2019-01-23T15:03:01","date_gmt":"2019-01-23T20:03:01","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=24043"},"modified":"2019-03-04T16:23:31","modified_gmt":"2019-03-04T21:23:31","slug":"app-store-refunds-and-reviews","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2019\/01\/23\/app-store-refunds-and-reviews\/","title":{"rendered":"App Store Refunds and Reviews"},"content":{"rendered":"

Luc Vandal<\/a>:<\/p>\n

\n

I purchased a 99¢ app and asked Apple for a refund a few hours later via https:\/\/reportaproblem.apple.com<\/p>\n

Prior to the refund, I wrote a (5-star) review on the App Store.<\/p>\n

The refund was approved the same day and this morning the app is still on my device and still functional but I can no longer review the app and my review is still visible.<\/p>\n

I was and some fellow devs were under the impression that reviews were removed when a user was refunded but apparently not?<\/p>\n

[…]<\/p>\n

I forgot to mention that the app no longer appears in the Purchases section of the App Store app.<\/p>\n

[…]<\/p>\n

App Store does show an update for the refunded app but tapping Update does nothing.<\/p>\n

One annoying side-effect is that having that refunded app in the updates will mess up the update process for other apps when tapping Update All.<\/p>\n<\/blockquote>\n\n

David Barnard<\/a>:<\/p>\n

\n

TIL “You can’t request refunds for recurring charges…<\/a>” So all those apps that tricked people into high priced subscriptions get to keep all the revenue AND the subscriptions keep renewing because the UI to cancel subscriptions is buried.\n<\/p>\n

It’s hard to conclude anything other than Apple is willfully being customer hostile to save on customer support and reduce returns. They still haven’t even fixed the App Store purchase flow to prevent accidental purchases via Touch ID. That should’ve been a rush fix.<\/p>\n<\/blockquote>\n\n

Previously:<\/p>\n