{"id":21281,"date":"2018-04-18T15:13:54","date_gmt":"2018-04-18T19:13:54","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=21281"},"modified":"2019-08-08T16:47:09","modified_gmt":"2019-08-08T20:47:09","slug":"apple-refuses-to-repair-imac-pro","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2018\/04\/18\/apple-refuses-to-repair-imac-pro\/","title":{"rendered":"Apple Refuses to Repair iMac Pro"},"content":{"rendered":"

Linus Tech Tips<\/a> (forum<\/a>, Hackers News<\/a>, Reddit<\/a>):<\/p>\n

We<\/em> broke our iMac Pro… But then we tried to pay<\/em> Apple to repair it. They refused.<\/em> Come with us on a journey of frustration…<\/p><\/blockquote>\n\n

It sounds like they dropped the display while trying to install RAM, which you are supposed to have Apple install for you. (Or perhaps they just wanted to take internal photos for their review?) So this clearly voided the free initial year of AppleCare. However, they are in a bind because Apple won’t let them pay to have it repaired, either, but neither will it make it possible for a third-party repair shop to do so.<\/p>\n\n

Paul Haddad<\/a>:<\/p>\n

Thinking of upgrading the RAM in your iMac Pro yourself? Think again…<\/p><\/blockquote>\n\n

Colin Cornaby<\/a>:<\/p>\n

\n

I know they were taking theirs apart for a review, but there is just a possibility that I accidentally put something into the screen and crack it. And apparently if you do that Apple can’t do anything...<\/p>\n<\/blockquote>\n\n

Steve Streza<\/a>:<\/p>\n

Oof, this is an awful support response for a $5,000 pro computer.<\/p><\/blockquote>\n\n

Marco Arment<\/a>:<\/p>\n

\n

It’s more complicated than that — it appears that they just won’t fix it if someone other than Apple has opened it up and worked on it, even if the customer is willing to pay full price for Apple to work on it.<\/p>\n

Which is shitty. But that’s not the same as “They can’t fix it!”<\/p>\n<\/blockquote>\n\n

Stephen Sullivan<\/a>:<\/p>\n

\n

This has been the case since at least late 90s, but probably always. If Apple can tell that an unauthorized service provider has opened the computer before, then they deny service.<\/p>\n<\/blockquote>\n\n

Max Temkin<\/a>:<\/p>\n

\n

This was just in the news. The FTC sent a letter to companies with “warranty void if seal broken” stickers, which are illegal[…]<\/p>\n<\/blockquote>\n\n

Marco Arment<\/a>:<\/p>\n

\n

Based on replies, it sounds like normal customers who don’t completely take apart their iMac Pro and mess with the internals have no issues getting warranty repairs from Apple.<\/p>\n

This video was very much not that.<\/p>\n<\/blockquote>\n\n

Previously: Apple Sued an Independent iPhone Repair Shop Owner and Lost<\/a>, An Apple Support Experience<\/a>, The iMac Pro<\/a>.<\/p>\n\n

Update (2018-04-20): See also: John Gruber<\/a>, MacRumors<\/a>, Rene Ritchie<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

Linus Tech Tips (forum, Hackers News, Reddit): We broke our iMac Pro… But then we tried to pay Apple to repair it. They refused. Come with us on a journey of frustration… It sounds like they dropped the display while trying to install RAM, which you are supposed to have Apple install for you. (Or […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"apple_news_api_created_at":"2018-04-18T19:13:56Z","apple_news_api_id":"83118148-073d-4409-8b3b-c856df498cfc","apple_news_api_modified_at":"2019-08-08T20:47:13Z","apple_news_api_revision":"AAAAAAAAAAAAAAAAAAAAAg==","apple_news_api_share_url":"https:\/\/apple.news\/AgxGBSAc9RAmLO8hW30mM_A","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_is_hidden":false,"apple_news_is_paid":false,"apple_news_is_preview":false,"apple_news_is_sponsored":false,"apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":"\"\"","apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":""},"categories":[],"tags":[416,1586,30,1056,1860],"class_list":["post-21281","post","type-post","status-publish","format-standard","hentry","tag-applecare","tag-imac-pro","tag-mac","tag-ram","tag-unauthorized-repair"],"apple_news_notices":[],"_links":{"self":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/21281","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/comments?post=21281"}],"version-history":[{"count":3,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/21281\/revisions"}],"predecessor-version":[{"id":21324,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/21281\/revisions\/21324"}],"wp:attachment":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/media?parent=21281"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/categories?post=21281"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/tags?post=21281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}