{"id":20936,"date":"2018-03-23T15:20:15","date_gmt":"2018-03-23T19:20:15","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=20936"},"modified":"2018-03-23T15:20:15","modified_gmt":"2018-03-23T19:20:15","slug":"apple-stores-suffer-from-customer-complaints-long-wait-time","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2018\/03\/23\/apple-stores-suffer-from-customer-complaints-long-wait-time\/","title":{"rendered":"Apple Stores Suffer From Customer Complaints, Long Wait Time"},"content":{"rendered":"

Kate Taylor<\/a>:<\/p>\n

A recent trip<\/a> to a New York City Apple Store by Business Insider’s Avery Hartmans revealed a chaotic, hellish mess.<\/p>

The store was packed with people. It was unclear which employees were available to help and which were otherwise occupied. Without a reservation, it was nearly impossible to get help at the Genius Bar. To make matters worse, it could be days before there was an open reservation.<\/p>

This isn’t an isolated issue. Social media has been flooded with complaints about Apple Stores in recent months.<\/p>

[…]<\/p>

“We haven’t been able to keep up with traffic since I started 8 years ago,” a senior Genius at a small store in the Midwest told Business Insider. “I wouldn’t even walk in the store because of how crowded it gets. During Christmas [season] you can hardly move.”<\/p><\/blockquote>\n\n

Via Mike Rundle<\/a>:<\/p>\n

Buying something at an Apple Store, ostensibly the most important interaction at any type of store, is annoying and involves wandering aimlessly to find an employee. Not fun at all.<\/p><\/blockquote>\n\n

Neven Mrgan<\/a>:<\/p>\n

My last five visits have been complete disasters. It was worse than going to Best Buy in the 90s. If any other business had a waiting area consisting of “go stand in that corner,” we’d laugh at it mercilessly.<\/p><\/blockquote>\n\n

Previously: Angela Ahrendts’s Plan for Apple Retail<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

Kate Taylor: A recent trip to a New York City Apple Store by Business Insider’s Avery Hartmans revealed a chaotic, hellish mess.The store was packed with people. It was unclear which employees were available to help and which were otherwise occupied. Without a reservation, it was nearly impossible to get help at the Genius Bar. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"apple_news_api_created_at":"","apple_news_api_id":"","apple_news_api_modified_at":"","apple_news_api_revision":"","apple_news_api_share_url":"","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_is_hidden":false,"apple_news_is_paid":false,"apple_news_is_preview":false,"apple_news_is_sponsored":false,"apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":"\"\"","apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":""},"categories":[],"tags":[38,58,416,31,30],"class_list":["post-20936","post","type-post","status-publish","format-standard","hentry","tag-apple","tag-appleretailstores","tag-applecare","tag-ios","tag-mac"],"apple_news_notices":[],"_links":{"self":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/20936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/comments?post=20936"}],"version-history":[{"count":1,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/20936\/revisions"}],"predecessor-version":[{"id":20937,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/20936\/revisions\/20937"}],"wp:attachment":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/media?parent=20936"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/categories?post=20936"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/tags?post=20936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}