{"id":19112,"date":"2017-10-04T14:32:51","date_gmt":"2017-10-04T18:32:51","guid":{"rendered":"https:\/\/mjtsai.com\/blog\/?p=19112"},"modified":"2017-10-08T11:00:11","modified_gmt":"2017-10-08T15:00:11","slug":"your-device-or-computer-could-not-be-verified","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2017\/10\/04\/your-device-or-computer-could-not-be-verified\/","title":{"rendered":"Your Device or Computer Could Not Be Verified"},"content":{"rendered":"<p>I got this error message a while ago, and suddenly none of my Mac App Store apps would launch, even after restarting the Mac. The App Store said that Tweetbot had been purchased on a different Mac, even though I had just downloaded an update for it minutes prior. Suddenly, I couldn&rsquo;t even sign into the App Store app.<\/p>\n\n<p>Eventually I traced the problem to something that happened a day or so earlier. We&rsquo;d had a thunderstorm that damaged my iMac&rsquo;s Ethernet port (amongst other equipment). At the time, I&rsquo;d just switched the iMac over to Wi-Fi and started researching <a href=\"http:\/\/www.amazon.com\/dp\/B000BKUSS8\/?tag=michaeltsai-20\">surge protection<\/a> for my cable modem&rsquo;s Ethernet output. All my apps continued to work.<\/p>\n\n<p>But the Mac App Store uses the Ethernet <a href=\"https:\/\/en.wikipedia.org\/wiki\/MAC_address\">MAC address<\/a> for verification, even when connected via Wi-Fi. At some point it decided to verify things again, and my iMac&rsquo;s Ethernet was broken enough to interfere with this.<\/p>\n\n<p>The solution, <a href=\"http:\/\/www.macbreaker.com\/2012\/01\/how-to-fix-mac-app-store-error-your.html\">MacBreaker<\/a> explains, is a procedure to convince your Mac that it doesn&rsquo;t even have an Ethernet port:<\/p>\n<blockquote cite=\"http:\/\/www.macbreaker.com\/2012\/01\/how-to-fix-mac-app-store-error-your.html\"><p>If neither of the above solutions fix the issue, open the System Preferences app and go to the Network section. On the left-hand column in the Network section, select each of the items and remove it by clicking the minus sign on the bottom of the column.<\/p><p>Then, go to <tt>\/Library\/Preferences\/SystemConfiguration<\/tt> in your main hard drive and delete <tt>NetworkInterfaces.plist<\/tt>. Or alternatively, drag it to the desktop (as a backup, in case things go wrong).<\/p>\n<p>By removing all of the Network items in System Preferences and deleting <tt>NetworkInterfaces.plist<\/tt>, you have effectively reset the network configuration for Mac OS X. Reboot (you may have to reconfigure your internet connection afterwards).<\/p>\n<\/blockquote>\n\n<p>This worked for me. I was able to sign in and download new Mac App Store receipts tied to the Wi-Fi MAC address. And they continued to work after I started using an external Ethernet dongle.<\/p>\n\n<p>Note: OmniFocus also uses the MAC address as a syncing identifier. After completing the above steps, it will see your Mac as two separate computers, one of which is no longer syncing. You&rsquo;ll have to remove the Ethernet one or else syncing will get slower and slower because it can&rsquo;t generate a new baseline without hearing from that Mac.<\/p>\n\n<p>Previously: <a href=\"https:\/\/mjtsai.com\/blog\/2016\/02\/16\/more-mac-app-store-certificate-problems\/\">More Mac App Store Certificate Problems<\/a>.<\/p>\n\n<p>Update (2017-10-06): <a href=\"https:\/\/eclecticlight.co\/2017\/10\/06\/losing-your-ethernet-port-unverifies-your-mac\/\">Howard Oakley<\/a>:<\/p>\n<blockquote cite=\"https:\/\/eclecticlight.co\/2017\/10\/06\/losing-your-ethernet-port-unverifies-your-mac\/\">\n<p>It also bears pointing out that, in the event of a sudden loss of the Ethernet port, one of your first actions should be to ensure that port is properly connected to a network, and to restart in hardware diagnostics or AHT, <a href=\"https:\/\/eclecticlight.co\/2017\/03\/22\/running-hardware-diagnostics-or-aht\/\">as detailed here<\/a>. You&rsquo;ll also need to be within range of an active WiFi network, or you may find that you get a code CNWxxx reporting a WiFi hardware issue, rather than another error (unspecified, possibly CNxxxx series) pointing at the Ethernet port.<\/p>\n<p>If your Mac returns a code ADP000, indicating hardware health, the cause is most likely to be software. Keep a watch on your software installations, because what has happened once could always happen again. If you want to read exactly what I experienced, <a href=\"https:\/\/eclecticlight.co\/2016\/02\/29\/my-network-connection-is-not-unplugged-a-kext-a-mac-and-an-almost-dead-mac\/\">the summary is here<\/a>.<\/p>\n<p>In those days of El Capitan, we had one major diagnostic advantage: the logs, which were still old-fashioned and relatively uncluttered. I&rsquo;m not sure how we&rsquo;d cope now with Sierra&rsquo;s unified log, in which any useful information would be buried in a torrent of confusing error messages.<\/p>\n<\/blockquote>\n\n<p>Update (2017-10-08): I&rsquo;m not sure why, but Apple Diagnostics did not report any problems with my iMac&rsquo;s Ethernet port.<\/p>","protected":false},"excerpt":{"rendered":"<p>I got this error message a while ago, and suddenly none of my Mac App Store apps would launch, even after restarting the Mac. The App Store said that Tweetbot had been purchased on a different Mac, even though I had just downloaded an update for it minutes prior. Suddenly, I couldn&rsquo;t even sign into [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"apple_news_api_created_at":"","apple_news_api_id":"","apple_news_api_modified_at":"","apple_news_api_revision":"","apple_news_api_share_url":"","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_is_hidden":false,"apple_news_is_paid":false,"apple_news_is_preview":false,"apple_news_is_sponsored":false,"apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":"\"\"","apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":""},"categories":[2],"tags":[762,30,39,1381,526],"class_list":["post-19112","post","type-post","status-publish","format-standard","hentry","category-technology","tag-ethernet","tag-mac","tag-macappstore","tag-macos-10-12","tag-omnifocus"],"apple_news_notices":[],"_links":{"self":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/19112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/comments?post=19112"}],"version-history":[{"count":4,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/19112\/revisions"}],"predecessor-version":[{"id":19154,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/19112\/revisions\/19154"}],"wp:attachment":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/media?parent=19112"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/categories?post=19112"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/tags?post=19112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}