{"id":1895,"date":"2009-03-31T15:13:46","date_gmt":"2009-03-31T19:13:46","guid":{"rendered":"http:\/\/mjtsai.com\/blog\/?p=1895"},"modified":"2009-04-02T16:18:45","modified_gmt":"2009-04-02T20:18:45","slug":"get-satisfaction-or-else","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2009\/03\/31\/get-satisfaction-or-else\/","title":{"rendered":"Get Satisfaction, Or Else"},"content":{"rendered":"<p><a href=\"http:\/\/www.37signals.com\/svn\/posts\/1650-get-satisfaction-or-else\">Jason Fried<\/a>:<\/p>\n<blockquote cite=\"http:\/\/www.37signals.com\/svn\/posts\/1650-get-satisfaction-or-else\"><p>We shouldn&rsquo;t be forced to scour the internet finding sites that claim they are doing support for us when they&rsquo;re not. It&rsquo;s not fair to us and it&rsquo;s not fair to customers to make something look like an official support site when it&rsquo;s not. This should be entirely opt-in for a company and it&rsquo;s not. In fact, it&rsquo;s worse than that because if you don&rsquo;t opt-in, they make negative claims about your company&rsquo;s commitment to customers.\n<\/p><\/blockquote>\n<p>Update: Responses from <a href=\"http:\/\/blog.getsatisfaction.com\/2009\/03\/31\/kissing-and-making-up-with-37signals\/\">Get<\/a> <a href=\"http:\/\/blog.getsatisfaction.com\/2009\/03\/31\/open-letter-to-jason-fried\/\">Satisfaction<\/a> and <a href=\"http:\/\/www.37signals.com\/svn\/posts\/1661-follow-up-on-get-satisfaction-or-else\">Fried<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Jason Fried: We shouldn&rsquo;t be forced to scour the internet finding sites that claim they are doing support for us when they&rsquo;re not. It&rsquo;s not fair to us and it&rsquo;s not fair to customers to make something look like an official support site when it&rsquo;s not. This should be entirely opt-in for a company and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"apple_news_api_created_at":"","apple_news_api_id":"","apple_news_api_modified_at":"","apple_news_api_revision":"","apple_news_api_share_url":"","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_is_hidden":false,"apple_news_is_paid":false,"apple_news_is_preview":false,"apple_news_is_sponsored":false,"apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":"\"\"","apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-1895","post","type-post","status-publish","format-standard","hentry","category-technology"],"apple_news_notices":[],"_links":{"self":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/1895","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/comments?post=1895"}],"version-history":[{"count":0,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/1895\/revisions"}],"wp:attachment":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/media?parent=1895"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/categories?post=1895"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/tags?post=1895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}