{"id":1715,"date":"2008-04-27T12:12:28","date_gmt":"2008-04-27T16:12:28","guid":{"rendered":"http:\/\/mjtsai.com\/blog\/?p=1715"},"modified":"2022-03-23T21:37:05","modified_gmt":"2022-03-24T01:37:05","slug":"new-support-arrangements","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2008\/04\/27\/new-support-arrangements\/","title":{"rendered":"New Support Arrangements"},"content":{"rendered":"<p><a href=\"http:\/\/www.connectedflow.com\/blog\/?p=95\">Fraser Speirs<\/a>:<\/p>\n<blockquote cite=\"http:\/\/www.connectedflow.com\/blog\/?p=95\">\n<p>\nI realised I was at the point where I was using FogBugz as little more than the world&rsquo;s worst email client. From now on, I&rsquo;ll keep tickets and customer support better separated, so that a better job can be done on each.<\/p><\/blockquote>","protected":false},"excerpt":{"rendered":"<p>Fraser Speirs: I realised I was at the point where I was using FogBugz as little more than the world&rsquo;s worst email client. From now on, I&rsquo;ll keep tickets and customer support better separated, so that a better job can be done on each.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"apple_news_api_created_at":"2022-03-24T01:37:07Z","apple_news_api_id":"45947ac3-36c9-4a4e-826b-4293f0f0ca46","apple_news_api_modified_at":"2022-03-24T01:37:08Z","apple_news_api_revision":"AAAAAAAAAAD\/\/\/\/\/\/\/\/\/\/w==","apple_news_api_share_url":"https:\/\/apple.news\/ARZR6wzbJSk6Ca0KT8PDKRg","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_is_hidden":false,"apple_news_is_paid":false,"apple_news_is_preview":false,"apple_news_is_sponsored":false,"apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":"\"\"","apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":""},"categories":[2],"tags":[43],"class_list":["post-1715","post","type-post","status-publish","format-standard","hentry","category-technology","tag-fogbugz"],"apple_news_notices":[],"_links":{"self":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/1715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/comments?post=1715"}],"version-history":[{"count":1,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/1715\/revisions"}],"predecessor-version":[{"id":35370,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/1715\/revisions\/35370"}],"wp:attachment":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/media?parent=1715"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/categories?post=1715"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/tags?post=1715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}