{"id":1515,"date":"2007-07-29T20:43:33","date_gmt":"2007-07-30T00:43:33","guid":{"rendered":"http:\/\/mjtsai.com\/blog\/2007\/07\/29\/fogbugz\/"},"modified":"2022-03-23T21:36:34","modified_gmt":"2022-03-24T01:36:34","slug":"fogbugz","status":"publish","type":"post","link":"https:\/\/mjtsai.com\/blog\/2007\/07\/29\/fogbugz\/","title":{"rendered":"FogBugz"},"content":{"rendered":"<p>\n<a href=\"http:\/\/www.gusmueller.com\/blog\/archives\/2007\/07\/fogbugz.html\">Gus Mueller<\/a>:\n<\/p>\n<blockquote cite=\"http:\/\/www.gusmueller.com\/blog\/archives\/2007\/07\/fogbugz.html\">\n<p>\nAll e-mail to support@flyingmeat.com goes through FogBugz which is a\nhuge huge time saver for me. I can turn e-mails into bug reports, file\nthem away, respond, easily see previous e-mails from the reporter, and\ngenerally do everything I need to do when I&rsquo;m wearing my support hat.\nIt&rsquo;s all easy and does what I need and want it to do.\n<\/p>\n<\/blockquote>\n<p>\nI&rsquo;m especially interested in what Gus thinks since he&rsquo;s also a solo Mac developer. In this case, our solutions couldn&rsquo;t be more different. I tried <a href=\"http:\/\/www.fogcreek.com\/FogBugz\/\">FogBugz<\/a> a few years ago, since it was getting rave reviews, and just couldn&rsquo;t stand it. (Thanks to Fog Creek for offering a full refund with no questions asked.) At the time, I liked <a href=\"http:\/\/trac.edgewall.org\">Trac<\/a> somewhat better for issue tracking, but of course Trac doesn&rsquo;t handle support e-mails. I can see how something like FogBugz would be useful for a setup involving multiple developers and support people, but for me I see no need for it. I&rsquo;ve never had a problem with support e-mails falling through the cracks, and my entire e-mail history is easily accessible in <a href=\"http:\/\/c-command.com\/eaglefiler\/\">EagleFiler<\/a>. Web-based bug trackers vary from terrible to pretty good&mdash;and FogBugz is certainly towards the good end&mdash;but I&rsquo;ve yet to find one that I actually liked using. Part of it is that for this kind of highly interactive work I think it really helps to have a desktop interface. It may also be that I have a certain way that I like to work, and the Web-based trackers that I&rsquo;ve used are  rigid in making me change my style to fit theirs. I&rsquo;m currently <a href=\"http:\/\/mjtsai.com\/blog\/2007\/06\/14\/omnifocus-data-storage\/\">using<\/a> <a href=\"http:\/\/www.omnigroup.com\/applications\/omnifocus\/\">OmniFocus<\/a> as my issue tracker and am loving it. It&rsquo;s also rigid, in a way, but the workflow that it enforces happens to be a close match to what I&rsquo;ve always <em>tried<\/em> to achieve with other tools.\n<\/p>","protected":false},"excerpt":{"rendered":"<p>Gus Mueller: All e-mail to support@flyingmeat.com goes through FogBugz which is a huge huge time saver for me. I can turn e-mails into bug reports, file them away, respond, easily see previous e-mails from the reporter, and generally do everything I need to do when I&rsquo;m wearing my support hat. It&rsquo;s all easy and does [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"apple_news_api_created_at":"2022-03-24T01:36:37Z","apple_news_api_id":"b6e4b968-0603-45d7-93c1-9642ace52233","apple_news_api_modified_at":"2022-03-24T01:36:37Z","apple_news_api_revision":"AAAAAAAAAAD\/\/\/\/\/\/\/\/\/\/w==","apple_news_api_share_url":"https:\/\/apple.news\/AtuS5aAYDRdeTwZZCrOUiMw","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_is_hidden":false,"apple_news_is_paid":false,"apple_news_is_preview":false,"apple_news_is_sponsored":false,"apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":"\"\"","apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"footnotes":""},"categories":[4],"tags":[44,43],"class_list":["post-1515","post","type-post","status-publish","format-standard","hentry","category-programming-category","tag-bugtracking","tag-fogbugz"],"apple_news_notices":[],"_links":{"self":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/1515","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/comments?post=1515"}],"version-history":[{"count":1,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/1515\/revisions"}],"predecessor-version":[{"id":35369,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/posts\/1515\/revisions\/35369"}],"wp:attachment":[{"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/media?parent=1515"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/categories?post=1515"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mjtsai.com\/blog\/wp-json\/wp\/v2\/tags?post=1515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}